What the book is about
Success can hide a broken system.
Capable people cancel plans, stay late, use personal contacts, correct data at midnight and protect the result. From outside, the organisation looks successful. Inside, everyone knows how close it came to failure.
The danger begins when repeated rescue becomes part of the design. The plan assumes that somebody will absorb uncertainty. The schedule assumes that somebody will work late. The budget assumes that hidden labour is free. The organisation survives—and mistakes survival for proof that the system works.
Who it is for
Leaders and professionals in organisations where everything is urgent, the same people repeatedly save the day, meetings replace decisions, work depends on memory and the phrase “temporary arrangement” has lost all meaning.
Its place in the trilogy
This is the organisational-design lens. The trilogy begins with the person, moves through delivery, and ends with the system. Pressure will happen. Impossible requests will happen. Requiring permanent heroics is a choice, even when nobody remembers making it.
